Privacy Policy

Effective date: November 9, 2026

This Privacy Policy describes how WAMWORK (“WAMWORK,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit www.wamwork.com (the “Site”), fill out our forms, book a call, subscribe to emails, or otherwise interact with us online.

WAMWORK is a creative and marketing studio founded by West Mandell and based in San Diego, California, USA. Our hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time.

If you have questions about this policy, email our privacy contact at west@wamwork.com.

1. Who this policy applies to

This policy applies to visitors and business contacts who use the Site, including people who:

  • Browse our pages or portfolio
  • Submit a contact form, project questionnaire, business-needs survey, service inquiry, design-audit sign-up, or contractor / collaborator application
  • Book a call through a scheduling link
  • Subscribe to news and updates
  • Email or otherwise contact us

This policy covers information we collect through the Site and the online tools we use to operate it. Work we do for clients under a signed proposal, statement of work, or other contract may also involve additional information, which we handle as described in that agreement and this policy, as applicable.

The Site is intended for businesses and adults. It is not directed at children.

2. Information we collect

Information you give us

Depending on the form or request, this may include:

  • Contact details: first and last name, email address, phone number, and preferred way to be contacted (for example, phone call, text, email, Zoom, or in person)
  • Business information: business or brand name, website or social links, industry, a description of your business and brand, what sets you apart, target audience, competitors (on some questionnaires), brand guidelines or assets you choose to share, and inspiration links
  • Project details: the services you are interested in (such as website design, branding, social media, paid ads, video, photography, SEO, email marketing, or an online store), your priorities, challenges, budget range, and timeline
  • Messages and files: free-text messages, questions, links, and any other content you send us, including files you email to us
  • Booking details: information you enter when you schedule a call (name, email, phone, and any notes you provide to the booking tool)
  • Marketing preferences: whether you want a consultation, and whether you opt in to news and updates
  • Contractor / collaborator applications: in addition to contact details, we may collect how you heard about us, the services you offer, typical rates, the kinds of projects you like, what you bring to a project, and an Employer Identification Number (EIN) or similar tax identification number

You can choose not to provide certain information, but some fields are required to submit a form or complete a booking, and we may not be able to respond or schedule without them.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect:

  • Device and usage data: IP address, browser type, device type, operating system, referring URL, pages viewed, dates and times of visits, links or buttons clicked (including email and booking links), and general location derived from IP address
  • Cookies and similar technologies: cookies, pixels, and local storage, as described in the “Cookies and tracking” section below
  • Security and anti-spam data: Google reCAPTCHA may collect device and usage information to distinguish people from bots when you use a form
  • Embedded content data: if a page includes a YouTube video, an Issuu brochure, a booking widget, or a similar embed, those providers may collect data as if you visited their sites

Information from third parties

We may receive information about you from:

  • Scheduling tools, such as Google Calendar Appointment Schedules, if you book a call
  • Email and messaging systems, when you write to us (including at west@wamwork.com or the general inbox shown in our footer, contact@wamwork.com)
  • Social platforms, if you interact with our profiles or we engage with you there (Instagram, Facebook, YouTube, or LinkedIn)
  • Our website and email platform (Squarespace), which processes form submissions, site logs, and, if you opt in, email-campaign data
  • Publicly available sources you point us to, such as your website or social profiles, when we prepare for a call or proposal
  • Advertising platforms, such as limited event data or reports from Meta, if you interact with our ads or the Site while our pixel is active

We do not knowingly collect more information than we need for the purposes described in this policy.

3. How we use information

We use personal information to:

  • Respond to inquiries, surveys, and questionnaires, and to prepare estimates, proposals, and discovery calls
  • Schedule, confirm, and hold meetings
  • Provide, improve, and administer our services and the Site
  • Send transactional messages about your request or project
  • Send marketing emails if you opt in, and to manage subscriptions and unsubscribe requests
  • Call or text you about an inquiry or project when you provide a number or choose that contact method, as described in the “Phone and text messages” section
  • Review contractor or collaborator applications and, if we work together, manage that relationship and meet tax or legal requirements
  • Understand how the Site is used, fix problems, and improve content and performance
  • Measure and improve our advertising, including understanding which pages, ads, or calls to action lead someone to contact us
  • Protect the Site, prevent spam and fraud, and enforce our terms
  • Comply with law, respond to lawful requests, and establish, exercise, or defend legal claims

We do not use the EIN or other tax-identification information collected on contractor applications for advertising or marketing.

4. Legal bases for processing (for visitors in the EEA, UK, or similar jurisdictions)

If data-protection laws such as the GDPR or UK GDPR apply to you, we process personal information only when we have a legal basis, which may include:

  • Contract: to take steps at your request before entering a contract (for example, answering an inquiry or preparing a quote) and to perform a contract we have with you
  • Legitimate interests: to operate and secure the Site, respond to business inquiries, keep basic records, improve our services, and understand Site usage in a way we believe does not override your rights
  • Consent: where we ask for it, including for optional marketing emails, marketing text messages, and, where required, non-essential cookies or advertising technologies. You may withdraw consent at any time, without affecting processing that already happened before you withdrew it
  • Legal obligation: when we need to keep records or disclose information to comply with law

You may object to processing based on legitimate interests or withdraw consent as described in the “Your privacy rights” section.

5. How we share information

We do not sell your personal information for money.

We do share information with service providers and partners who help us run the Site and our business, and, as described below, with advertising partners. These parties are allowed to use the information only to provide services to us or as otherwise described in their own policies, except where you interact with them directly (for example, when you book on Google Calendar or watch a YouTube video).

Categories of recipients include:

  • Website hosting and forms: Squarespace, Inc., which hosts the Site, processes form submissions, and provides related tools such as Squarespace Email Campaigns
  • Analytics: Google Analytics 4, which helps us understand Site traffic and use
  • Advertising and measurement: Meta Platforms (the Meta Pixel). We also use custom Site code to send Meta events when someone submits a form or clicks a booking, email, or phone link. This helps us measure and improve our ads. This kind of disclosure can be “sharing” for cross-context behavioral advertising under California law (see Section 8)
  • Spam prevention: Google reCAPTCHA (including reCAPTCHA Enterprise) on forms
  • Scheduling: Google Calendar Appointment Schedules. A booking link on our Social Media Management page has also pointed to a widget on links.wamwork.com, which uses LeadConnector / GoHighLevel. If you use a booking link, that provider will collect the information you submit
  • Fonts: Adobe Fonts (Typekit) and Google Fonts, which may receive your IP address in order to deliver typography
  • Embedded content: YouTube (Google) for videos, and Issuu for interactive brochures, on pages such as our Case Study page
  • Email and communications: our email providers and, when you message a public address on the Site, the systems that deliver that mail
  • Production partners: when a project involves video, photography, or other production, we may share relevant project information with Loopflow, our production studio, and with trusted crew or contractors who help us deliver the work
  • Professional advisers and authorities: lawyers, accountants, insurers, or government authorities when reasonably necessary
  • Business transfers: if we were to sell, merge, or reorganize the business, information may be transferred as part of that transaction, subject to appropriate protections

We may also share information if you ask us to, if we have your direction or consent, or if we believe in good faith that disclosure is required by law or needed to protect rights, safety, or the security of the Site.

We do not share contractor EIN or similar tax IDs with advertising partners, and we do not post that information on the Site.

Third parties we link to or embed (including social networks, Google, Meta, YouTube, Issuu, and scheduling tools) have their own privacy policies. We do not control their practices.

6. Cookies and tracking

The Site uses cookies and similar technologies.

As of the effective date of this policy, the Site’s Squarespace cookie banner is not turned on. Analytics and advertising technologies described below may set or read cookies when you visit, without an on-site consent pop-up. You can still control cookies through your browser, industry opt-out tools, advertising-account settings, and the requests described in this policy. When a cookie banner or similar control is enabled, this section will still apply, and that tool will give you additional on-site choices.

Types of cookies and tools we use

  • Essential / site-operation cookies. Set by Squarespace to run the Site securely (for example, session and security cookies such as a CSRF “crumb” cookie). The Site may not work properly if you block these.
  • Analytics. Google Analytics 4, loaded via Google’s tag (gtag.js). This helps us see which pages are used and how people find the Site. Google may set cookies such as _ga and related identifiers.
  • Advertising / measurement. The Meta (Facebook) Pixel, including PageView tracking and events for form submissions and booking or contact-link clicks. Meta may set cookies such as _fbp and use this data to measure ads and, in some cases, to show or measure ads on Meta products.
  • Security. Google reCAPTCHA may set cookies or collect device data when you use a form.
  • Third-party embeds and fonts. YouTube, Issuu, Google Calendar (when you open a booking link), Adobe Fonts, and Google Fonts may set their own cookies or collect IP and device data.
  • Social links. Links to Instagram, Facebook, YouTube, and LinkedIn. Simply linking out does not by itself post to your account, but if you are logged into those services, they may know that you visited.

We do not currently use a separate Google Tag Manager container on the Site. We did not find other common analytics or advertising pixels (such as TikTok, LinkedIn Insight, Pinterest, Hotjar, or Microsoft Clarity) in the Site’s public source at the time we prepared this policy.

How to opt out or control tracking

You can:

Opting out of interest-based advertising does not mean you will see no ads. It means the ads you see may be less relevant. Some opt-outs are browser- or device-specific.

For more about how Squarespace uses cookies on sites it hosts, see Squarespace’s Cookies and Similar Technologies and Squarespace’s Privacy Policy.

7. Marketing emails

Some forms on the Site connect the email field to Squarespace Email Campaigns. You may see a checkbox such as “Sign up for news and updates,” and some pages may invite you to subscribe.

If you opt in, we may email you about WAMWORK, our work, ideas, and offers. Every marketing email will include a working unsubscribe link. You may also email west@wamwork.com and ask to be removed. We will process opt-out requests promptly, in line with the CAN-SPAM Act and any other applicable law.

We may still send non-marketing messages about a request, booking, or project you already have with us.

We do not require you to agree to marketing emails as a condition of requesting a quote or using the Site.

8. “Sale” and “sharing” of personal information; targeted advertising

We do not sell personal information for money. We do not disclose personal information to third parties so they can market their own products in exchange for payment.

We do use advertising and measurement tools, including the Meta Pixel (and Google Analytics, which can involve Google advertising features depending on configuration). These tools can involve “sharing” personal information (such as identifiers, device information, and Site activity) for cross-context behavioral advertising, as California law defines that term. They may also be treated as “targeted advertising” under other U.S. state laws.

If you are a California resident, you have the right to opt out of the sale or sharing of your personal information, and to limit certain uses of sensitive personal information. Residents of certain other states have similar opt-out rights for targeted advertising, sales, or profiling.

To opt out, you may:

  1. Email west@wamwork.com with the subject “Do Not Sell or Share My Personal Information” or “Privacy Request,” and tell us what you would like us to do
  2. Enable a Global Privacy Control (GPC) signal in your browser
  3. Use the browser, Google, Meta, and industry opt-out tools listed in Section 6

After we receive and verify a request, we will not sell or share your personal information for cross-context behavioral advertising, except as the law allows (for example, if you later submit a form or book a call, we still need to use that information to respond to you). Some third-party cookies may still function until you also clear or block them in your browser.

We do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age.

9. Your privacy rights

California residents (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, disclose, sell, or share, including the categories of information, sources, purposes, and categories of recipients
  • Access a copy of the specific personal information we have about you
  • Delete personal information we have collected from you, subject to legal exceptions (for example, if we need it to complete a transaction, detect security incidents, or comply with law)
  • Correct inaccurate personal information
  • Opt out of the sale or sharing of personal information, including for cross-context behavioral advertising
  • Limit the use and disclosure of sensitive personal information to what is necessary to perform the services or purposes reasonably expected. We do not use sensitive personal information to infer characteristics about you, and we do not use contractor tax IDs for advertising
  • Not be discriminated against for exercising these rights (we will not deny goods or services, charge a different price, or provide a different level of quality because you exercised a right, except as the law allows)

We may need to verify your request, for example by matching information you provide with information we already have. You may use an authorized agent to make a request. If you do, we may ask for proof of the agent’s authority and may still need to verify your identity.

California’s “Shine the Light” law (Civil Code § 1798.83) also allows certain residents to ask about personal information disclosed to third parties for those third parties’ direct marketing. We do not disclose personal information to third parties so that they can market their own products or services to you.

Other U.S. state privacy rights

Residents of certain other states — including, where those laws apply, states such as Colorado, Connecticut, Virginia, Oregon, Texas, and others that have enacted similar comprehensive privacy laws — may have rights to access, correct, or delete personal information, to obtain a copy in a portable format, and to opt out of targeted advertising, sales of personal information, or certain profiling. Some of those laws also provide a right to appeal if we decline a request.

To make a request or appeal a decision, email west@wamwork.com with the subject “Privacy Request” and tell us which state you live in and what you are asking us to do. We will respond within the time required by applicable law. If we deny a request and a right of appeal applies, we will explain how to appeal.

EEA, UK, and similar international rights (GDPR / UK GDPR)

If European or UK data-protection law applies to you, you may have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase data in certain circumstances
  • Restrict or object to certain processing
  • Receive a portable copy of data you provided to us
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a supervisory authority in your country (for example, a member-state data protection authority or the UK Information Commissioner’s Office)

We are based in the United States and do not currently maintain a separate EU or UK representative. You can contact us at west@wamwork.com.

How to exercise your rights

Email west@wamwork.com. Please include your name, the email address or phone number you used with us, a description of your request, and enough information for us to verify it. We will not charge a fee for most requests, unless they are excessive or unfounded, as the law allows.

10. Phone and text messages

Some forms ask for a phone number and how you prefer to be contacted, including a “Text” option. Phone numbers are used so we can follow up on the inquiry or project you submitted.

If you give us a phone number, or you select “Phone Call” or “Text,” you agree that we may call or text that number about your inquiry, to schedule or remind you of a meeting, or to carry out work you have requested. Those messages are informational or transactional. Message and data rates may apply. Message frequency varies depending on your request.

We will not send marketing or promotional text messages unless we have your prior express written consent to do so. Agreeing to marketing texts is not a condition of buying or using our services, and you can request a quote without consenting to marketing SMS.

You may opt out of texts at any time by replying STOP, or by emailing west@wamwork.com. Reply HELP for help. If you opt out of texts, we may still contact you by email or by a call if that is reasonably needed for a project already underway, unless you tell us not to.

We do not sell phone numbers. Providing a number is not, by itself, consent to receive marketing texts from us or from anyone else.

11. How long we keep information

We keep personal information only as long as we need it for the purposes described in this policy, unless a longer period is required or allowed by law.

As a general practice:

  • Inquiries, surveys, and questionnaires are kept long enough to respond, prepare a proposal if appropriate, and follow up, and then for a reasonable period afterward (typically up to three years, or longer if we begin a project, have an ongoing relationship, or need the records for legal, tax, or dispute reasons)
  • Client and project files are kept for the life of the relationship and for a period afterward as needed for backups, portfolios (where permitted), taxes, and legal obligations
  • Contractor applications, including EIN or tax IDs, are kept only as long as needed to evaluate the application and, if we work together, to administer the relationship and meet tax and legal requirements. We do not keep that tax information longer than necessary
  • Marketing email records are kept until you unsubscribe or we delete or suppress the record. We may retain a minimal record of an opt-out so we do not email you again
  • Booking information is also subject to the retention practices of the scheduling provider (such as Google)
  • Analytics and advertising data are kept according to the settings and policies of Google, Meta, and Squarespace

When information is no longer needed, we will delete it or de-identify it, except for residual copies in backups, which we overwrite in the ordinary course.

12. Security

We use reasonable administrative, technical, and organizational measures to protect personal information, including HTTPS encryption on the Site and the security practices of our hosting platform, Squarespace. Access to inquiries and client information is limited to people who need it to do the work.

No website or email transmission is completely secure. We cannot guarantee absolute security. Please use a unique password on any account you may have with third-party tools, and be careful about what you send in unencrypted email.

If we become aware of a data incident that requires notice, we will notify affected people and regulators as the law requires.

13. Children’s privacy

The Site is for businesses and adults. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 (or under 16 where that is the relevant age under applicable law). If you believe a child has given us personal information, email west@wamwork.com and we will take steps to delete it.

14. Third-party links and tools

The Site links to other websites and services we do not control, including social media profiles, client or inspiration sites, theloopflow.com, Google Calendar, and (if used) booking pages on links.wamwork.com. If you follow those links or use those tools, their privacy policies apply. This policy does not cover third-party sites.

15. International transfers

We are based in the United States. If you visit the Site or contact us from outside the United States, your information will be processed in the United States and possibly in other countries where our providers (including Squarespace, Google, and Meta) operate. Those countries may have data-protection rules that differ from the rules in your country.

Where required, we rely on appropriate transfer mechanisms used by us or our providers, such as the European Commission’s Standard Contractual Clauses or any successor or supplementary framework those providers offer. Contact us if you need more information about transfers.

16. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the effective date at the top. If a change is material, we may also provide an additional notice (for example, a note on the Site or an email, if we have your address and it is appropriate to use it). The updated policy applies to information we already have and information we collect after the effective date, except where the law requires otherwise.

17. How to contact us

For privacy questions, requests, or complaints, contact:

WAMWORK
Attn: Privacy
San Diego, California, USA
Email: west@wamwork.com
Hours: Monday–Friday, 9:00 a.m. to 5:00 p.m. Pacific Time

Our Site footer also lists contact@wamwork.com for general inquiries. Privacy requests should be sent to west@wamwork.com so we can track them.

Please do not include sensitive personal information (such as a tax ID) in an initial email unless we have asked you for it.