Terms & Conditions
Effective date: November 9, 2026
These Terms and Conditions (“Terms”) govern your access to and use of the website www.wamwork.com (the “Site”), operated by WAMWORK (“WAMWORK,” “we,” “us,” or “our”).
WAMWORK is a creative and marketing studio founded by West Mandell and based in San Diego, California, USA. Our hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time.
Please read these Terms carefully. By accessing or using the Site, you agree to them. If you do not agree, do not use the Site.
These Terms are a website-use agreement. They do not replace a signed proposal, contract, or statement of work for a specific project.
1. Who may use the Site
The Site is intended for businesses and adults who want to learn about WAMWORK or inquire about our services. You must be at least 18 years old (or the age of majority in your place of residence, if higher) to use the Site or submit a form.
If you use the Site on behalf of a company, you represent that you have authority to bind that company, and “you” includes that company.
2. About our services
WAMWORK offers creative and marketing services that may include, depending on the engagement:
- Brand identity (logos, colors, typography, and brand guides)
- Website design and build (including Squarespace sites) and related support
- Social media management and content planning
- Paid advertising setup and related services (including Meta / Facebook and Instagram ads)
- Photography, video production, product and UGC-style content, and animation
- Apparel, merch, packaging, and print design
- Related consulting, such as design audits or analytics reviews
Video and content production may be delivered with Loopflow, our production studio, and, for larger shoots, a small crew.
Starting prices or package prices shown on the Site are general guides only. They are not a binding offer. Actual scope, timing, and fees are set in a written estimate, proposal, or agreement.
3. Acceptance of these Terms
By browsing the Site, submitting a form, booking a call, or otherwise using the Site, you accept these Terms and our Privacy Policy. If we add a cookie or consent tool later, use of the Site after that change will also be subject to these Terms.
We may revise these Terms from time to time. The effective date at the top will change when we post an update. Your continued use of the Site after an update means you accept the revised Terms. If you do not agree, stop using the Site.
4. Using the Site
You may use the Site for lawful, legitimate purposes: to learn about our work, request information, or apply as a contractor or collaborator.
You agree that you will not:
- Use the Site in any way that violates applicable law
- Submit false, misleading, or infringing information
- Try to gain unauthorized access to the Site, other accounts, or our systems
- Probe, scan, or test the vulnerability of the Site except with our prior written permission
- Introduce malware, or overload or disrupt the Site
- Scrape, harvest, or systematically copy the Site or its content in a way that harms us or exceeds normal browser use, including with bots, except for routine indexing by public search engines
- Impersonate WAMWORK, West Mandell, or any other person
- Use the Site to send spam or unsolicited promotional messages
- Copy, resell, or misappropriate our content, branding, or design except as these Terms allow
- Interfere with anyone else’s use of the Site
We may suspend or block access to the Site, refuse a submission, or take down content if we reasonably believe these Terms or the law have been violated, or if we need to protect the Site or other people. We are not obligated to monitor the Site, but we may do so.
5. Intellectual property
Our Site content
The Site and its content — including text, graphics, logos, icons, images, videos, layout, design, and software — are owned by WAMWORK or our licensors and are protected by copyright, trademark, and other laws. “WAMWORK,” related marks, and the look of the Site are our branding.
We grant you a limited, revocable, non-exclusive, non-transferable license to access and view the Site for your personal or internal business use, in accordance with these Terms. You may not copy, modify, distribute, publicly display, sell, or create derivative works from the Site or its content without our prior written consent, except for brief quotations with credit, ordinary sharing of a public page link, or uses allowed by law (such as fair use).
Client work in our portfolio
We often show completed work, case studies, and results (for example, brand, web, photo, and video projects) on the Site and in our marketing. Unless a signed client agreement says otherwise, you acknowledge that we may display work we create, and publicly available or client-approved descriptions of the project, in our portfolio, case studies, social media, and proposals.
If you are a client and you have a written agreement that limits portfolio use, that agreement controls. If you want a project kept confidential or credited in a particular way, please say so before work is published, preferably in the signed agreement.
Clients generally keep ownership of their pre-existing trademarks, content, and brand assets. Ownership of new work we create is spelled out in the signed project agreement or statement of work — not in these website Terms. Until a project agreement says otherwise, we retain all rights in concepts, files, and work product we share for review.
Third-party marks
Names, logos, and work of clients or other companies appear for identification, portfolio, or commentary purposes. Those marks remain the property of their owners. Appearance on the Site does not mean those parties endorse every statement on the Site, except where a testimonial is attributed to them.
6. Forms, surveys, and other submissions
The Site includes forms and tools such as contact forms, project questionnaires, a business-needs survey, service inquiries, a design-audit sign-up, booking links, and a contractor / collaborator application.
You are responsible for the accuracy of what you submit and for having the right to share it (including any brand files, links, or personal information about other people). Do not submit unlawful, confidential (unless we have agreed to receive it), infringing, or harmful content. Do not submit a Social Security number in a website form. If a contractor form asks for an EIN or tax ID, provide only the business tax ID requested, and only if you are comfortable transmitting it through the form; you may also email us separately if you prefer a different method.
By submitting content through the Site (other than work governed by a later signed agreement), you grant WAMWORK a non-exclusive, worldwide, royalty-free license to use, store, reproduce, and share that material as needed to review your request, respond, prepare a proposal, operate the Site, and comply with law. We will handle personal information as described in our Privacy Policy.
Submitting a form is not an agreement for us to perform paid work and does not reserve a date or lock a price.
7. Quotes, proposals, and project work
A conversation, discovery call, questionnaire, estimate, or price listed on the Site is not a contract for services.
Paid project work, retainers, and production jobs are governed by a separate written agreement, proposal, or statement of work that both parties accept (for example, a signed estimate, contract, or written confirmation we both agree is binding). That document will typically cover scope, deliverables, timeline, fees, payment schedule, revisions, ownership of work product, confidentiality, cancellation, and other project terms.
If there is a conflict between these website Terms and a signed project agreement, the signed project agreement controls for that project. These Terms continue to apply to your use of the Site itself.
We may decline any inquiry, or decline to bid, for any lawful reason.
Nothing starts as paid work until the applicable agreement is accepted and any required deposit or other kickoff condition in that agreement is met, except for work we clearly agree in writing to begin earlier.
8. Fees and payment
Prices on the Site — including “from” prices and packaged offers — are informational starting points. They may change and may not include taxes, stock, licensing, paid media spend, print or production costs, travel, or third-party fees.
Valid fees for a project will be stated in the proposal or agreement. Payment terms (deposits, milestones, late fees, refunds, and what happens if a project is paused or cancelled) are set in that agreement, not in these Terms.
Unless a project agreement says otherwise:
- Invoices are payable in U.S. dollars
- Paid media budget (for example, Meta or Google ad spend) is separate from our fees and is paid to the platform or as the agreement describes
- We are not responsible for third-party platform charges, boosts, or media spend that you approve or run
The Site does not currently operate a public e-commerce checkout for our services. Do not send sensitive payment details through a website form.
9. No guarantee of results
Creative, marketing, website, social media, and advertising work involves factors we do not control, including platform rules, auction prices, algorithm changes, your industry, your offer, your feedback and approvals, and the actions of customers and competitors.
We do not guarantee specific business, sales, ranking, lead, engagement, or advertising results. Case studies, testimonials, and examples (including results described for particular clients) are illustrative. They are not a promise that you will get the same outcome.
For paid ads, we do not control Meta, Google, or other platforms. Approval of ads, account status, targeting options, costs, and delivery can change. You remain responsible for your ad accounts, business assets, and compliance with platform terms, unless a signed agreement assigns a specific responsibility to us.
10. Third-party platforms and tools
The Site is hosted by Squarespace. We also use or may link to third-party services, including Google (Analytics, reCAPTCHA, Fonts, Calendar scheduling, and YouTube), Meta (including the Meta Pixel and ads tools), Adobe Fonts, Issuu, social networks, and scheduling tools (such as Google Calendar and, if used, booking pages on links.wamwork.com / LeadConnector). Client work may involve those same platforms and others.
We do not control third-party platforms and are not responsible for their availability, performance, data practices, policy changes, outages, suspensions, or decisions (including rejected ads or disabled accounts), except to the extent a signed project agreement expressly makes us responsible for a defined task.
Your use of a third-party service is subject to that provider’s terms and privacy policy. You are responsible for accounts you own, including access you grant us (for example, adding us as a partner on a Meta Business Manager asset). We will not ask you to send passwords in a form when a safer method, such as a partner invite, is available.
11. Testimonials, reviews, and case studies
The Site may include testimonials, reviews, and case studies. They reflect the opinions of the people or businesses quoted, at the time they were given. We may edit for length or clarity, but we do not intend to change the meaning. We do not guarantee that comments are representative of every client’s experience.
If you provide a testimonial or review, you grant us permission to use your name, business name, and comments in our marketing, unless we agree otherwise in writing. If you want a quote updated or removed, email us and we will consider the request in good faith.
12. Privacy
Our collection and use of personal information is described in our Privacy Policy. By using the Site, you acknowledge that policy.
13. Accessibility
We want the Site to be usable by as many people as reasonably possible. We aim to design and maintain the Site with accessibility in mind, and we consider requests for a more accessible format of information on the Site.
If you have trouble using the Site or need the content in a different format, email west@wamwork.com or contact@wamwork.com and we will work with you to provide reasonably needed help.
This statement is not a warranty that the Site meets a particular technical standard (such as every Success Criterion of WCAG) at all times.
14. Disclaimer of warranties
THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAMWORK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Site will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Site or the servers that make it available are free of viruses or other harmful components. We do not warrant the accuracy or completeness of Site content, including prices, descriptions, testimonials, or portfolio captions, though we try to keep them current.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. In those cases, warranties are limited to the minimum extent and duration the law requires.
This section applies to the Site. Warranties, if any, for paid project work are only those stated in the signed project agreement.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAMWORK AND ITS OWNER, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SITE OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SITE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (US $100) OR (B) THE AMOUNT YOU PAID US, IF ANY, FOR USE OF THE SITE ITSELF IN THE TWELVE MONTHS BEFORE THE CLAIM.
This limit does not apply to liability that cannot be limited under California law, including (where such a limitation is prohibited) liability for death or bodily injury caused by our negligence, or for fraud or willful misconduct.
This section limits liability related to the Site and these website Terms. Liability for a paid project is governed by the signed project agreement for that work. Advertising spend you pay to a platform is not a measure of our liability unless the signed agreement says otherwise.
16. Indemnification
You agree to defend, indemnify, and hold harmless WAMWORK and our owner, employees, and contractors from and against reasonable claims, damages, losses, and expenses (including reasonable attorneys’ fees) that arise out of or relate to: (a) your misuse of the Site; (b) your violation of these Terms or of law; (c) content or materials you submit through the Site, including claims that they infringe or misappropriate someone else’s rights or that you did not have permission to share them; or (d) a dispute between you and a third party relating to your use of the Site.
We will notify you of a claim we seek indemnity for, when it is reasonably practical to do so, and we may participate in the defense with counsel of our choice. You will not settle a claim that imposes an obligation on us or admits fault by us without our prior written consent, which we will not unreasonably withhold.
This section does not require you to indemnify us for our own willful misconduct or, where the law does not allow it, our own negligence.
17. Governing law and venue
These Terms and any dispute arising out of or relating to these Terms or the Site are governed by the laws of the State of California, without regard to conflict-of-law rules that would apply the law of another jurisdiction.
Subject to Section 18, the state and federal courts located in San Diego County, California, have exclusive jurisdiction, and you and we consent to personal jurisdiction and venue there. If you are a consumer entitled by law to the courts of your home jurisdiction, this section does not take away those rights where they cannot be waived.
18. Dispute resolution
We prefer to resolve issues directly.
Informal resolution first. Before filing a claim, you agree to contact us at west@wamwork.com and describe the dispute in reasonable detail. We will try in good faith to resolve it. You and we agree to wait 30 days after that notice (or a shorter period if a statute of limitations would otherwise expire) before starting a formal proceeding, except that either party may seek provisional relief sooner if reasonably necessary to protect rights or prevent ongoing harm.
Small claims and courts. If the informal process does not resolve the dispute, either party may bring an individual action in small-claims court in San Diego County, California, if the court has jurisdiction and the claim qualifies, or in the state or federal courts in San Diego County, California, as provided in Section 17.
We do not require arbitration in these Terms, and we do not ask you to waive a class action as a condition of using the Site. Each party may still pursue only their own individual claims unless the law requires otherwise.
Nothing in this section limits remedies available for a paid project if a signed project agreement has a different dispute-resolution clause; that agreement controls for project disputes.
19. Other terms
Severability. If a court finds a part of these Terms unenforceable, the rest will remain in effect, and the unenforceable part will be modified to the minimum extent needed to make it enforceable.
No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.
Assignment. You may not assign these Terms without our consent. We may assign them in connection with a reorganization or transfer of our business. These Terms bind permitted successors and assigns.
Entire agreement. These Terms, plus our Privacy Policy and any notices we post on the Site, are the entire agreement between you and us about use of the Site. They supersede prior website terms for that purpose. They do not supersede a signed project agreement.
No third-party beneficiaries. These Terms do not create rights for anyone other than you and WAMWORK, except as they protect our owner, employees, and contractors under the liability and indemnity sections.
Headings. Headings are for convenience only.
Relationship. Using the Site does not create a partnership, joint venture, employment, or client relationship. A client relationship begins only under a separate signed agreement, if one is entered.
20. Changes to the Site
We may change, suspend, or discontinue any part of the Site at any time, including forms, prices, service descriptions, and portfolio pieces, without liability to you, to the extent the law allows. We are not obligated to update content, but we try to keep important information current.
21. Contact
Questions about these Terms, the Site, or a project inquiry can be sent to:
WAMWORK
San Diego, California, USA
Privacy and legal: west@wamwork.com
General inquiries: contact@wamwork.com
Hours: Monday–Friday, 9:00 a.m. to 5:00 p.m. Pacific Time